BR Cool Brands Returns & Exchanges
LAST REVISED: September 11th, 2022
1) Returns
Any item can be refunded if it is returned within 15 days of receiving the order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We do not offer a refund on opened or used products. Shipping costs are the responsibility of the customer and are non-refundable.
Please send your order back to:
Porto Sul Exportadora e Importadora Ltda.
Osvaldo Cruz, 7 – Sala 3
Igrejinha/RS – CEP: 95.650-000
Brasil
We will notify you once your return has been received and approved. The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods as all transport risk is borne by the sender.
If you have an issue with your product or delivery, please contact us to discuss your options at marcelo.lopes@portosulcomex.com.
If getting in touch about a return, please include your order number and product details in the email.
2) Exchanges
DAMAGED OR MISSING PRODUCTS
Please contact us immediately at marcelo.lopes@portosulcomex.com, if you receive a damaged product (broken bottle, tube or closure), or if you are missing an item in your order. We will either track your package or replace the damaged items at our expense.